Plan your service call - Two simple options
You wish to buy a product. You've analyzed the whole question and you've found what you need. But there's one last thing you need to check: the warranty. After some hard research, you find the information. But you don't feel reassured... the information available is imprecise, even incomplete. Have you ever been in this kind of situation?
Buying an overhead crane is a big investment! It's therefore natural you want to know if the products and services you're buying are guaranteed. But when this information isn't clear, decision-makers may be worried and hesitate to buy a product. At Premium Industrial Group, we believe in clarity and transparency. So, what warranties do we offer on our overhead cranes? Do we offer extended warranties? And what should you look for when inquiring about an overhead crane supplier's warranties?
After reading this article, you'll know all about our warranties, exclusions and conditions. You'll also know how to evaluate supplier warranties in the overhead crane industry. This will enable you to make an informed decision and choose your supplier with greater confidence.
Normally, a warranty includes a general description and terms. But it also includes exclusions and conditions, of which there can be many. Here we present our warranties and how they work, as well as our complete exclusions and conditions.
Premium Industrial Group's warranty on its own products is in line with the market, which ranges from 1 to 2 years. However, Premium mainly manufactures overhead crane structures. Components such as hoists, carts, motors and gearboxes come from our partner Stahl Cranes Systems or other supplies. Other mechanical and electrical parts also come from a variety of suppliers. This is why, in the case of parts not manufactured by Premium, we reflect the manufacturer's warranty. This also means that the manufacturer must approve the warranty before we can apply it (see box "How to ensure that the manufacturer's warranty will be applied").
Manufacturers of quality products are constantly striving to improve and maintain the good reputation of their brand. When one of their products is faulty, it's only natural that they try to understand the cause and take steps to rectify the situation. The aim of this process is not only to ensure your satisfaction, but also to prevent others from suffering the same inconvenience.
For this reason, many companies have a detailed procedure to follow for their warranty cases. This procedure often includes documenting a file with photos, videos or product replacement history.
To ensure that a warranty is applied as quickly as possible, it is important to cooperate fully with the manufacturer, providing all the information requested. Even if this takes time, the result is a double win: your problem will be solved, and the company will supply improved products.
The following exclusions apply to all of the warranty cases mentioned above:
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The conditions attached to a warranty are important in assessing the quality of the offer. These conditions are listed below. This will allow you to compare with the conditions available on the market.
You are now informed about our warranties, exclusions and conditions. But people sometimes ask us if we offer extended warranties.
In the vast majority of cases, we do not offer extended warranties. However, in rare exceptional cases, Premium may decide to grant a warranty extension under certain conditions. If you believe your project falls into this category, we are open to discussion. Please speak to your technical representative. But each request will be dealt with on a case-by-case basis.
Now that you're familiar with the warranties offered by Premium, how do you make sure you understand the warranties offered in the overhead crane industry in general?
When analyzing the warranties available on the market, it's important to check all the elements surrounding warranty matters. Here are a few suggestions to help you in your analysis :
With these questions in mind, you can validate the offers and compare them, making your decisions easier.
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It's not always easy to know exactly what's included in a warranty. But it's so important! We've looked at the warranties offered by Premium Industrial Group, including exclusions and the conditions under which they apply. Now you know what is and isn't covered by Premium Industrial Group, and why. This allows you to make an informed and confident decision about your lifting equipment purchase. If, however, you have any further questions about our warranties or any other subject before selecting your supplier, please do not hesitate to contact us by filling in the form at the bottom of the page. Our specialists will take all the time they need to discuss them with you and will be happy to answer any questions you may have.
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Groupe Picard- Jean-Denis Perron
“ Their ability to listen to our specific needs was a major strength. They have always responded quickly and efficiently, especially in emergency situations, which has greatly contributed to the continuity and success of our operations... I highly recommend Premium Industrial Group to any company looking for a reliable, structured and responsive partner. Their professionalism and commitment to quality and safety make them a model in the industry. „
Université Laval
Michel Lafrance
“ Since the beginning of our collaboration, Groupe Industriel Premium was able to help us target our needs while respecting our high safety criteria. At every step of the project, from the engineering to the completion of the project, we benefited from courteous, efficient and fast service. In addition, I would like to specify that this project was delivered within the deadline in collaboration with the various subcontractors present on the field. I have no doubt about the expertise of Groupe Industriel Premium. „
Modern Event Furniture – Jean-Francois Delisle
“ Nowadays, everyone claims to offer exceptional service, but very few know the real definition. Throughout the project of our new plant, the work done by Industrial Premium Group took place on time, at cost, and especially in a super-efficient way. This collaboration was a real pleasure from beginning to end, and they really can claim to offer exceptional service. Thank you all! „
Fabrinov – Rémi Poulin
“ I want to thank you all for the good work you’ve done at Fabrinov. I am extremely satisfied by both the quality of the product and the professionalism of your crew. Job was finalized quicker than expected and everything went smoothly. While no one was running on site, there was no waste of time! Your crew knew exactly what they were doing! „
Continental
Benjamin Cloutier
“ We are fully satisfied with the result. The whole project met our expectations in terms of budget, deadlines and quality. Even the tidiness of the old structure in the roof beams was done as requested. „
Les Entreprises Carco inc.
“ Groupe Industriel Premium is a team of professionals! We have done several overhead crane installation projects with them. A reliable, experienced and qualified team that listens to the needs of the client and respects deadlines and safety. „
Unisson Structures
Marc Sauriol-F
“ I wanted to personally thank you for all your hard work. Sometimes accolades are hard to come by, especially when there are a few surprises along the way, but I really mean it: Thank you! „
RMH Industries
Gaétan Dionne
“ Thank you to the Groupe Industriel Premium team for their great work on this project. They presented a personalized offer answering to the specific needs of our company. The project was delivered on time and respected the initial specifications. „
CR Nouvel-Air- Jonathan Milette
“ Very good specialized company. Extraordinary value for money. Company with very human service. „
TMS Solution
Marc-Antoine Coulombe
“ Thanks to the support of the Groupe Industriel Premium, we made the right decision according to our needs. We had the equipment delivered on time with a fast installation. Thank you for helping our company on its journey. „
Danaca Transport
“ Thank you to Groupe Industriel Premium team for their excellent service! „
Structures RBR
Alain Lebel
“ We have Premium who takes cares of our overhead cranes and we can rely on them. „
Stornoway
Yves Perron
“ To the Groupe Industriel Premium team, thank you for the excellent work. You have greatly participated in the success of the Renard project. „
AnodiQ inc.
Steve Fontaine
“ After 5 years of operation, we are proud to have kept their service, the quality of our Gorbel structure allows us to successfully complete our activities. „
Groupe Machinex
Jean-Michel Paré
“ We usually had a traditional crane come out to pick up the baler and set it on transport. Now, we are saving a lot of time because we just pick it up with those two overhead cranes, set it on transport, and it's off to our client's facility. „
Robover
Gordon McAllister
“ Professional and safe work, consistent habits of all staff. „
Comairco
-Marjorie Pleau
“ "Nous avons fait affaire avec l’équipe de Premium, car ils nous ont proposé une structure adaptée à nos besoins. Ils ont su respecter l’échéancier de production afin que notre équipe soit opérationnelle rapidement." „
Contact a specialist!
To obtain information, submit a project request or order replacement parts, please complete the following form.
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Service Call
Plan your service call - Two simple options
Option 1: Talk directly to our service team
Québec
Toll free :
1 888-650-0588
Montréal
Toll free :
1 888-968-0588
Monday to Friday, 7 a.m. to 4 p.m., dial 1
to speak to our team.
Outside business hours, dial 8
and a technician will call you back within 15 minutes.
Option 2: Complete our online form
Click on “Service call"
Describe what's wrong, and attach photos to help with diagnosis.
Submit your request
Click on “Send” and your request will be given priority by our team. A supervisor will contact you as soon as possible.