By Marc-André Martineau
Manager and partner at Premium Industrial Group
You wish to buy a product. You’ve analyzed the whole question and you’ve found what you need. But there’s one last thing you need to check: the warranty. After some hard research, you find the information. But you don’t feel reassured… the information available is imprecise, even incomplete. Have you ever been in this kind of situation?
Buying an overhead crane is a big investment! It’s therefore natural you want to know if the products and services you’re buying are guaranteed. But when this information isn’t clear, decision-makers may be worried and hesitate to buy a product. At Premium Industrial Group, we believe in clarity and transparency. So, what warranties do we offer on our overhead cranes? Do we offer extended warranties? And what should you look for when inquiring about an overhead crane supplier’s warranties?
After reading this article, you’ll know all about our warranties, exclusions and conditions. You’ll also know how to evaluate supplier warranties in the overhead crane industry. This will enable you to make an informed decision and choose your supplier with greater confidence.
What warranties does Premium Industrial Group offer on its overhead crane products?
Normally, a warranty includes a general description and terms. But it also includes exclusions and conditions, of which there can be many. Here we present our warranties and how they work, as well as our complete exclusions and conditions.
- Warranty on Premium overhead cranes and selected STAHL components
24 months for parts and labor - Service and maintenance warranty
3 months on labor - Warranty on lifting equipment and parts
Manufacturer’s warranty, subject to manufacturer’s approval
Why do we offer these warranties?
Premium Industrial Group’s warranty on its own products is in line with the market, which ranges from 1 to 2 years. However, Premium mainly manufactures overhead crane structures. Components such as hoists, carts, motors and gearboxes come from our partner Stahl Cranes Systems or other supplies. Other mechanical and electrical parts also come from a variety of suppliers. This is why, in the case of parts not manufactured by Premium, we reflect the manufacturer’s warranty. This also means that the manufacturer must approve the warranty before we can apply it (see box “How to ensure that the manufacturer’s warranty will be applied”).
What are the exclusions related to our warranty?
The following exclusions apply to all of the warranty cases mentioned above:
- Transportation, whether for the technician’s journey or parts delivery
- Subsistence costs, where applicable, i.e. accommodation and meals.
- Rental, if required, of equipment for diagnosis, repair or installation of a product under warranty.
- Wear parts established by the manufacturer. Here are a few examples of wear parts: Hoisting cable, cable guide, hoisting chain, brake parts, electrical contactors, etc.
What are the conditions of our warranty?
The conditions attached to a warranty are important in assessing the quality of the offer. These conditions are listed below. This will allow you to compare with the conditions available on the market.
- Effective date : the warranty takes effect on the date of delivery, or on the commissioning date for equipment sold and installed by Premium.
- Storage and installation conditions : storage and installation conditions must comply with the manufacturer’s strict criteria.
- Use : abnormal, non-standard or excessive use of the product may invalidate the warranty.
- Problem reporting : Premium must be notified of any problems as soon as they are detected.
- Manufacturer’s analysis : you agree that the product may be returned to the manufacturer for expert examination.
- Collateral damage : the warranty does not cover collateral damage caused by a defect in a warranted part.
- Modification of a product : any modification of a product invalidates the warranty, unless the modification has been approved by the manufacturer.
- Duration after application : the replacement or repair of a defective product under warranty will not have the effect of renewing the duration of the warranty or extending the duration of the original warranty.
- Product returns : No product returns will be accepted until authorized by Premium under warranty.
You are now informed about our warranties, exclusions and conditions.
If you wish, you can download our warranty terms here:
But people sometimes ask us if we offer extended warranties.
Does Premium Industrial Group offer extended warranties on its overhead crane products?
In the vast majority of cases, we do not offer extended warranties. However, in rare exceptional cases, Premium may decide to grant a warranty extension under certain conditions. If you believe your project falls into this category, we are open to discussion. Please speak to your technical representative. But each request will be dealt with on a case-by-case basis.
Now that you’re familiar with the warranties offered by Premium, how do you make sure you understand the warranties offered in the overhead crane industry in general?
What to look for when comparing warranties offered by overhead crane companies?
When analyzing the warranties available on the market, it’s important to check all the elements surrounding warranty matters. Here are a few suggestions to help you in your analysis :
- Duration and scope of warranty : How long are you covered, from when and for what problems?
- Conditions of application : Do I have to follow certain instructions to keep the warranty valid?
- Exclusions : What is not covered (normal wear and tear, misuse, unauthorized modifications, etc.)?
- Additional costs : Are there any charges for shipping, parts or labor not covered by the warranty?
- After-sales service : Does the supplier respond quickly and efficiently in the event of a problem?
- Transparency : Does the supplier provide clear, written information, without hiding anything?
With these questions in mind, you can validate the offers and compare them, making your decisions easier.
Make an informed decision when choosing your overhead crane supplier!
It’s not always easy to know exactly what’s included in a warranty. But it’s so important! We’ve looked at the warranties offered by Premium Industrial Group, including exclusions and the conditions under which they apply. Now you know what is and isn’t covered by Premium Industrial Group, and why. This allows you to make an informed and confident decision about your lifting equipment purchase. If, however, you have any further questions about our warranties or any other subject before selecting your supplier, please do not hesitate to contact us by filling in the form at the bottom of the page. Our specialists will take all the time they need to discuss them with you and will be happy to answer any questions you may have.
